System Uptime Support Agreement

Our goal is to minimize your downtime. The Agilent technical team of engineers knows our test systems literally from the inside out. They can diagnose problems quickly, fix them fast and help you to avoid downtime. Our experts can be part of your team whenever you need them either by providing end-to-end coverage that allows your engineers to focus on your production line or by supplementing your own team of Agilent-trained experts when you need us. Either way, we are there to deliver the type of quality service you would expect from any provider and do it at your convenience.

Features	Onsite	Cooperative	Cooperative Value
Remote Phone Support Options	• 8 x 5	• 8 x 5 • 24 x 7	• 8 x 5 • 24 x 7
Onsite Repair Service Options	• Next Business Day • Same Business Day • 24 x 7 • 3 Business Day	• Next Business Day • Same Business Day • 24 x 7 • 3 Business Day	• N/A
Part Replenishment	Next Business Day	Next Business Day	Next Business Day
Web-Based Solutions Knowledge Base	Yes	Yes	Yes
Yearly Account Management Reviews	Yes	Yes	Yes
Web-Delivered Service Notes	Yes	Yes	Yes
System Calibration & Preventive Maintenance	Recommended	Recommended	Recommended
Software Updates Subscription	Recommended	Recommended	Recommended

Read more about Onsite Support Features and Benefits.

Read more about Cooperative Support Features and Benefits.

For detail comparison of available support options, please refer to the System Support Service Options.

To learn more, request additional support information.