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Service Volume Agreement

Key Features & Specifications

  • SVA is set up based on the expected annual level of business
  • Suitable for facilities typically with 5 or more test systems per year requiring spare parts replenishment, calibration and repair services
  • Per-incident pricing is fixed for the annual term of the contract
  • Separate invoice for each service transaction, or monthly invoice at the end of each month for the work completed in that month
  • Consolidated invoice contains details of all work performed

Description

Service Volume Agreement (SVA) simplifies the way you buy services with Agilent. The SVA removes the need to place multiple service orders, thus saving you time and money. The SVA enables one or several individuals to simply request the services they need against a standard agreement.

Two service levels are available, depending on the customer’s expected annual service volume level:

  1. Level 1
  2. Level 2
Features SVA Level 1 SVA Level 2 Per-incident Trade Service
Expected annual level of business $10K or more $100K or more N/A
Recommended for facilities with these typical number of test systems 3 – 5 test system > 5 test system Any number
Pricing is fixed for the annual term of contract Yes, pricing is captured in statement of work (SOW) Yes, pricing is captured in SOW No, it will be the actual pricing at the point of service request
Quotation Only required when a part or service has not been requested before Only required when a part or service has not been requested before Required for every incident of trade service
Purchase order At agreement signing At agreement signing For each quotation
Invoicing Immediate invoice for each service transaction Consolidated invoice at the end of each month for the work completed in that month.  Contains details of all work performed.  Immediate invoice for each service transaction
Availability Americas, Asia and Europe Asia and Europe Worldwide

Read more about Service Volume Agreement Features and Benefits

To learn more, request additional support information.