Hi to all.
We have an HP 83631B which has showed a problem. As a first step in order to fix it we are trying to use the service support software and do the adjustments. Unfortunately the two disks accompanying the source, as well as our backup set, are damaged. I tried to locate the software here, but I can't find it anywhere. Could anyone please help me with that? Thanks in advance...
US Roseville Parts lookup says they have this software available; it is part number 08360-10001. You will need to refer to your copy of the 8360 series service manual for directions on using this software.
Thank you for your reply. However, I have already been there (I mean Worldwide Customer Support & Services Marketing)-the response I get is "Not orderable, Contact Agilent for repair service". I have also been in contact with the local Agilent partner but I am still waiting (for 2-3 weeks) an answer. So, if I get it right, you say I should contact US Roseville Parts?
(continuing this thread) I have finally managed to get a working (;) set of disks in our drawers. But now I have the problem of migrating them to HP Basic for Windows. I have used the LIF utilities tools from this website and, although the process appears (of copying them to dos disks with lifcopy) to be completed without problems, when I load the OPV_8360 file to the HP Basic for Windows environment, I get an "Error 58, Improper file type".
I am not sure what the problem is. I have been scrabbling within manuals, application notes and the internet for the past two days, not finding a solution. I only suspect that some parameters are not correct during the migration (even though I have tried with the CONFIGURE statement to approximate the HP Basic / 9000 environment, with no success either). Has anyone been confronted with a similar problem?
PS. I am not sure whether this is the right place to post such questions, but I have placed it here since it is related to our source and I also could not find a more related (sub-)forum.
The problem we are having is that we get an RF unlocked error from it and the generator cannot provide RF output. Running the diagnostics it looks like the problem lies within the YO driver circuit. There are some automated tests for trying to adjust this, and this is where the service software pops in. Not that I have much hope this will solve the problem, but I would like to take any step possible before trying to replace the YO. And even if we replace it, it is recommended to run this software again...